SHIPPING & DELIVERY
The typical delivery time frame is between 7-16 business days. All orders are shipped with a tracking number so you can track it every step of the way!
All orders are professionally packaged, prepared, and dispatched within 1-2 business days of you placing the order using UPS, Jewel shipping ... depending on your location and fastest available service.
30 DAY GUARANTEE
We have an iron-clad risk-free guarantee. if the product is faulty or damaged, if you aren't satisfied with your product for any reason, you have up to 30 days after receiving your product to contact us and ask for a full refund.
If you bought it and felt that it is not for you, don't worry. Just shoot us a message at support@dylinoshop.com, and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.
LOST/MISSING PACKAGES
dylinoshop is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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