Frequently Asked Questions (FAQ) – NONCC
1. What payment methods do you accept?
We accept VISA, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, and Google Pay. All transactions are securely processed through Shopify Payments.
2. What currency are prices listed in?
All prices are listed in USD. If your card is in another currency, your bank will convert the amount using the current exchange rate.
3. Do you offer free shipping?
Yes. Free Standard Shipping is available on all US orders. Paid shipping options may also be shown at checkout.
4. How long does shipping take, and where do orders ship from?
Orders are processed within 1–5 business days. Free Standard Shipping then typically takes 10–15 business days. Orders are fulfilled by our partner warehouses, mostly located in China, and shipped directly to you. See our Shipping Policy.
5. How can I track my order?
Once your order is shipped, we’ll email you a tracking number. You can also track your order on our Tracking Page. If you haven’t received the email, contact us at nonccus@gmail.com.
6. Can I cancel or change my order?
Yes, you have 24 hours from the time of purchase to request changes or cancellations. Email us at nonccus@gmail.com within this window. After 24 hours, the order may already be processed or shipped.
7. What is your return policy?
You can request a return within 30 days of delivery for any reason, including sale items. Items must be unused and in original condition. Return shipping is free for faulty, damaged or incorrect items; for other returns, the customer pays return shipping. See our Return and Refund Policy.
8. Do you accept exchanges?
The fastest way to exchange is to return the original item within the 30-day window and place a new order for the item you want.
9. How long does it take to receive a refund?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect the returned item.
10. My tracking shows delivered, but I didn't receive my order. What should I do?
Please:
Check with neighbors or household members
Confirm your shipping address in the order confirmation
Contact the shipping carrier
Email us with proof of non-delivery at nonccus@gmail.com and we’ll assist with a refund
Contact Info
Operator: LARSID MEDIA LLC (d/b/a noncc)
Address: 2120 Fountain View Dr, Houston, TX 77057, USA
Email: nonccus@gmail.com
Phone: +1 832-234-6308
Hours of business: Monday - Friday: 9:00 AM - 5:00 PM (CT)