We want you and your pet to be happy with your order. This policy explains how returns, refunds and exchanges work at NONCC.
30-day returns
You can request a return within 30 days of delivery for any reason. To be eligible, the item must be unused and in its original condition and packaging, with proof of purchase.
Sale items
Sale items have the same return rights as full-price items.
How to start a return
Email us at nonccus@gmail.com with your order number and the reason for your return. Please do not send items back before contacting us — we will reply with return instructions and the return address. Items sent back without a return request cannot be accepted.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as ordered, contact us within 30 days of delivery with a photo or video of the issue. We will send you a free return label or, where appropriate, offer a replacement or refund without requiring the item to be returned.
Return shipping costs
Return shipping is free for faulty, damaged or incorrect items. For all other returns (for example, a change of mind or wrong size), the customer pays the return shipping cost.
Items that cannot be returned
- Custom or personalized items (unless faulty or damaged)
- Opened personal-care items such as toothpaste, balms, sprays and wipes, for hygiene reasons (unless faulty or damaged)
- Gift cards
Exchanges
The fastest way to get a different size, color or item is to return the original item and place a new order. Once your return is accepted, we will refund the original item.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at nonccus@gmail.com.
Warranty
noncc offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. The warranty does not cover damage caused by improper handling, such as dropping the product or deliberate misuse. Under the warranty, noncc will repair or replace the defective product at its expense; refunds are not issued under the warranty.
Order cancellations
You can request a change or cancellation within 24 hours of purchase by emailing nonccus@gmail.com. After 24 hours, your order may already be processed or shipped.
Contact Info
Operator: LARSID MEDIA LLC (d/b/a noncc)
Address: 2120 Fountain View Dr, Houston, TX 77057, USA
Email: nonccus@gmail.com
Phone: +1 832-234-6308
Hours of business: Monday - Friday: 9:00 AM - 5:00 PM (CT)